We wish you all a very Merry Xmas and thank you for your support. We trust your loved ones are excited about receiving their Timely Guardian Watch. Please make sure you have set it up with the app 2 - 3 days before xmas so if you get stuck or have any questions you can still contact us.
We will be closed from the 23rd December until 27th December then again from the 30th December until the 2nd January 2017.
Please email us at firstname.lastname@example.org for any urgent problems, however please read our instruction manual or FAQ's to try and trouble shoot it first.
If you forget a password and get locked out our Engineers will not be able to reset any device between the 23rd December and the 2nd January 2017.
Once you place your order and payment has been confirmed, you should expect your watch to arrive within 3 – 5 business days. You will receive an email with the dispatch advise including the Australia Post tracking number.
When your watch arrives it is already set up with your Optus SIM card and has easy to follow instructions with the box. As this is a new device we understand you may be overwhelmed and have many questions. If you get stuck during set up or afterwards please send us a email in the first instance if the website and our Troubleshooting Q & A do not assist you. Troubleshooting options:-
our website www.timelyguardian.com or
via email at email@example.com or
call us on 1300 846359 (Timely) – Tech Support or 07 3303 0102 – General Inquiries
We will then be sure to add your questions to our list of Q & A, incase other have the same problems.
Yes you can set this up such as a older siblings phone number. Simply add it to the watch via your smartphone with the other numbers and make sure that the person who owns this number also adds the TG watch phone number to their contact list on their phone so the two devices can connect with each other.
Under normal operating conditions the battery can last up to 2 days depending on voice use and tracking setup. Voice calls to the watch, alerts and poor signal can drain the battery faster. It is recommended that you place the watch on charge every second night as a minimum.
If you are concerned or located in a remote area, we would recommend you look up the OPTUS website, www.optus.com.au/shop/mobile/network/coverage to view coverage zones for voice and data. Please contact us on 07 3303 0102 or email us at firstname.lastname@example.org so we can discuss another platform for SIM.
You must enter the TG watch phone number into your Contact List on your smartphone to be able to set up the watch correctly. Then you will also in the Application set up the program and insert your phone number as one of the 5 or 10 phone numbers to be saved to the TG Watch.
Make sure you put the numbers in the same order for each section for example
1. Mum 2. Dad 3. Grandma 4. Big Sister then for SOS 1. Mum 2. Dad 3. Grandma
You can still check in on the location of your child whilst this function is on. If you wish to use the monitor function or believe that it is absolutely necessary to call during this time, you have the ability to change these times from your smart phone.
When the icon is red it indicates that the GPS system is in use to track the device. GPS is the most accurate (+/- 10m), however may not be always advisable as it will be determined by satellite line of sight, terrain and satellite position.
What does the BLUE Icon in Maps tell me?
When the icon is blue it indicates that the LBS system is in use. This utilizes the surrounding communications towers to provide an approx. location (+/- 500m). You may find that if your child is at school it may appear that their location is outside of the school area because they are indoors and without a direct line of sight to receive a satellite signal.
The TG device has 3 settings to track the device. The watch will start to check and update the current location for 3 minutes once the “locate” button is selected. The interval time for upload is approximately every 3 seconds, and once after the 3 minutes is complete it will revert to the default work setting (There are three settings 1. Power Save - Update once / hr. 2. Normal mode - Update each 10 mins. 3. Follow mode - each minute.
As highlighted earlier, if the device moves from the GPS to the LBS method of tracking, you could see the position “Drift” to up to 500m away (and the icon turn to blue). Do not immediately panic if this occurs. Once you have become familiar with the device and its operations, you will be able to identify when it is drifting, for example – to nearby towers especially near schools.
You may need to go outside to get perfect line of sight for the satellite. Make sure there are no trees or roofs above you as this may affect the connection. It may simply not have linked with the satellite.
If it still is not working check the following: Go back into the Settings on your app and check that all names and numbers have been added to the Contact List and the Telephone list, plus make sure you press save before existing each area.
2G Watches - The TG watch is water resistant. If it is splashed with water, caught out in the rain etc. it will be fine. It is not recommended that you shower, bath or swim with the watch as this will cause it to stop working.
* if it does get wet place it into a bag of rice immediately to absorb any moisture. Leave for 24 hrs before attempting to turn on the watch or recharge it.
3G Watches - These watches are waterproof and dust proof, however we would still recommend you do not swim or have a bath with it everyday. However if it does accidentally get wet or they have a shower with you do not panic as it should be fine it is built to cope with this exposure.
As we are all aware, technology is continuously evolving and the planned cessation of 2G is for April / May of 2017 which is why we can only offer a 12 month contract. This is quite a large impost to close an entire network and we the certainty of the date is not concrete so we are expecting it to move to the right somewhat. In the interim we are seeking to develop an affordable replacement device, alternate sim plan or possible hardware upgrade. We will keep you posted as the date gets closer on an alternative so as to keep you connected.
2G Watches - Get your child to press the SOS button for 3sec. This will place the watch onto the Alert state and will commence the dialing of the first 3 numbers on the contact list (twice for each number). This will then send an SOS message to each linked emergency SOS phone. This will include an SMS that holds the latitude and longitude, time sent, SOS title and a link to google maps for real tracking.
You need to teach your child to not alert the person around them if necessary or if possible an appropriate window to make that call.
3G Watches - Simply press the button once to turn it on and then hold for 3 secs so it calls the SOS stored numbers.
2G Watches - If you want to call the 1st person on the contact list simply press the number 1 button for 3 sec. If you need to call another person from the list of 10 numbers press the number 2 button and keep pressing so it can scroll down the list of numbers. Once you are on the number needed simply hold the button 2 down for 3 sec to make the call.
3G Watches - Press the button and hold it on the number and name you wish to call. to scroll simply keep pressing the button quickly for scroll
2G Watches - Go to the address book using the “Number 2 button” and select the person to send message too. Hold the “On button” for 5 seconds and it will register a timer, keep holding it down whilst you speak into the watch then release the button to automatically send to the person you chose to message.
3G Watches - Simply call the person on the contact list you want to speak to and once it connects speak to leave your message. To hang up just press the button once.
REMEMBER – your childs TG watch CANNOT text you back. This simply enables you to send a message for them to read only.
2G Watches - Go to your Intercom button on the App and simply text your message (only 15 characters) as you would any other message you have done in the past. This will then be delivered to your childs watch. Delivery time for the message will vary depending on location and satellite coverage of both devices.
3G Watches - Go into your messages and type out your text as normal and send to the watches number. This is NOT done through the app.